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  Home --> Software --> Restaurant --> PC America - RPE
PC America -Restaurant Pro Express (RPE)
[PC America - RPE]


Online Demo      RPE (Table Service)      RPE(Quick Service)    RPE Comparison    

Small Restaurant Web Portal      Online Ordering       Trial Version  (32bit)       Trial Version (64bit)

 


Restaurant Pro Express & Gopal Systems


Restaurant Pro Express is an extremely reputable software from a pioneer in the POS industry, in business for over 25 years. We have successfully configured and installed RPE systems in small "Mom & Pop" shops to large restaurant chains.

Call us if you have questions.


Login/Security

Servers may login into the POS with a secure login card or with their user name and password.  If the server isn’t yet clocked in for the day, Restaurant Pro Express will clock them in.

The manager button on the top of the screen can be used to access back office functions such as reporting and menu management.

The picture and colors of this screen can be modified to match the style of your restaurant.

For security purposes each employee can have either a password or with the addition of a card reader an employee card. 

  • Employee permissions determine which functions each employee can or can't do
  • Protect sensitive information
  • Keep employees from stealing your hard earned money


Time clock & Attendance

Save time on your payroll!


You won't have to add it up manually anymore. Reports will tell overtime, labor hours, gross pay, and even keep track of tips if you would like.
  • Multiple Job Codes may be set up for each employee.
  • When the employee clocks in, they will be able to select which job they are working during that shift.
  • Employees may only select to work job codes assigned to them. For example, if Bob only has job codes CASHIER and JANITOR assigned to him, he may not log in as a COOK.
  • A shift report can be printed at the end of each shift. The printout displays necessary information such as the total amount of sales, breakdown by payment method, cash transaction details and an over or short amount.

Table Diagram Screen

Only used in table service restaurants, the table diagram screen prompts the server to select which table they are modifying.   

The different dining rooms are displayed on the bottom of the screen.  RPE allows an unlimited number of dining rooms, each of which can have tables and other landmarks in the restaurant.

This screen can be turned off in the POS for quick service restaurants.

Bar Tabs

A server or bartender can also start a tab for guests just at the bar for drinks, or spending time at the bar while waiting for their table.  A bartender can start a bar tab by swiping the customer's credit card, which will also pre-authorize the card before the patrons are served their drinks.

Tabs are listed by name in alphabetical order and can be closed out at the bar or transferred to a table.

A bartender can also use the Quick Tab button for guests who are ordering one drink and paying for it immediately.

As with tables, tabs can be accessed from any restaurant POS station.

Menu Screen

The menu screen is a simple screen where the server enters the order.  Departments are listed down the left side and the items within that department are on the right.

Menu buttons can be configured with colors and pictures.  Colors are often used to categorize like items for faster checkout.

The sixteen items on the bottom of the restaurant POS screen provide one touch access to configure commonly used functions or best sellers.

Modifiers

After a menu item is selected, RPE will prompt the server to select the modifiers for that item.  The server is walked through the selections one at a time, leaving no room for error.

Modifiers can be forced, meaning they must be selected, or optional.  You can configure modifier groups to allow more than one selection when applicable (such as toppings on a hamburger.)


Split checks 

Checks can be split evenly any number of ways for guests that want their own bill.

If using the ‘Order by Guest’ feature which allows you to assign each item to a specific guest, the server can also split each guests items onto their own check with the touch of a button.

If you need even more flexible check splitting, you can touch individual items and move them to their own check.

Pizza Ordering Screen

RPE features an industry leading Pizza Ordering Screen which streamlines the ordering process by minimizing the number of touches required to order a pizza with various toppings, sizes and crusts.

Toppings can be added to halves, quarters or the whole pie by selecting the region and touching the toppings to go on that region.  Crusts and sizes and be changed with the touch of a button.

Suggested and Forced Course Ordering

The menu in the point of sale system can be configured to require specific courses, such as drinks or appetizers, be selected for each guest.  For example, the POS can require a drink selection for every guest, and suggest an appetizer be ordered for every guest. 

Usage of course ordering functionality can help increase sales in a couple of different fashions.  It eliminates occurences of servers forgetting to enter for profitable items, such as drinks, that they may prepare themselves.  It also reinforces, on every order, that waiters and waitresses should ask guests if they’d be interested in a salad and appetizer which increases your average check amount

Comps, Buybacks and Voids

Managers may wish to comp an item for a VIP customer, or void an incorrectly ordered item.  Bartenders often buyback an item for a regular customer.

Comps, buybacks and voids are permission based exceptions that require a reason code to be selected.

All exceptions are listed on the Operational Exceptions report with the server ID, datetime and reason code.

Transfer Table, Server

A party can be transferred from one table to another by using the Transfer Table function.  To do this, simply touch the Transfer button and select the new table to transfer to.  You have the option to transfer to an occupied table and combine the checks.

Managers can also transfer checks from one server to another in the event that a worker has to leave the restaurant.  Checks can be transferred from any restaurant POS terminal

Bar Menu

Each POS terminal may have its own unique menu configuration.  Bar menus are often alphabetized with hot keys to jump between liquors.

After entering all of your menu items, RPE has a button to automatically alphabetize them for your convenience.

Item Modification and Deletion

Items can be modified or deleted off of a ticket by touching the item and touching the desired function.  Multiple items can be selected at the same time so your servers don’t have to perform the same operation more than once.

Items can only be deleted off of a ticket if they haven’t yet been sent to the kitchen.  Otherwise manager permission is required.

The Reorder Round function is a quick way to reorder several drinks without having to manually reenter them.

Multiple Menus for Different Meals

Managers can configure different menus for breakfast, lunch and dinner.  Restaurant Pro Express automatically switches between menus on a schedule; users can also manually switch to a different menu  

The multiple menu functionality can also be used for holiday menus.  For example, a Valentines Day menu can be planned and programmed in advance for February 14th; the menu will automatically turn on and off at the correct times.

Add items on the fly 
  1. Add inventory on the fly: If a product is not entered, the cashier can enter it on the fly. Set a default description, price, vendor and department in advance.
  2. Force Item Add :
    In case of quick service or retail mode, if the item that is scanned is not found in the database, you can configure it to force the cashier to enter the number, description and set this new item into a separate department for further review
  3. Prompt Price :
    If the price is dynamic or unknown for  any item, you can configure the item to force the cashier to prompt for price entery
  4. Prompt Quantity : You can configure the default quantity of an item as 1 and configure to prompt the cashier to ask for quantity when the item is chosen. 
  5. Prompt Desciption :
    You can force the cashier to enter the item description for a specific item. This is useful if you want to charge for any unplanned purpose like

Select a Customer, Loyalty Plans

To select a customer for the transaction, either swipe their loyalty card or search for them by name, phone number or company name in the customer search screen.

The point of sale terminal has built-in customer loyalty functionality that includes point rewards, birthday bonuses, frequent visitor discounts and other flexible options.  Loyalty rewards plans are a proven way to generate repeat business.

Payment of Check

Each check can be closed out to one or more tender types, including cash and credit card, two or more credit cards, or through any combination of payments.

The payment screen includes optional quick pay buttons that are useful to enter cash amount in bars and quick service restaurants.

Credit cards can be processed over the internet in as little as 2-3 seconds.  It is not necessary to touch the credit card button – simply swipe and it will process.

Other POS Functions

Restaurant Pro Express includes several other POS functions that are not used for every transaction. 

The Edits button shows a list of other useful functions including changes in party size, quick ways to reorder a round of drinks and an advanced discount interface.

Open Tickets at a Glance

A manager can quickly view a list of all open tickets from all sections in a single list.  All tickets can be viewed at once, or filtered by the order type (to stay, to go or delivery.)

If configured to allow this, manager can also re-open paid tickets in the instance they were accidentally closed.

Special Instructions

An on-screen keyboard is available if a guest has a special request that does not have a menu item associated to it. 

A numeric keypad will pop-up on the occasion where dollar amounts are prompted.

Gift Cards

Gift cards can be sold and redeemed through the POS with no transaction fees.  Your restaurant can purchase gift cards that are customized with your logo.

Gift card data is available at one location, or between multiple corporate locations, in real-time with no transaction fees.  If a multi-site franchisor organization wishes to issue gift cards where multiple franchisees may claim the redemption, we recommend you use a processor-based gift card system.

Shift Closeout

At the end of shift, many restaurants require bartenders and cashiers to count their drawer. 
The Cash Count screen is an easy way for cashiers to count their money, allowing them to move fast so they can end their shift and go home. 

Restaurant Pro Express uses blind balancing which is known to enforce honesty when handling cash.  The POS can automatically prompt for a recount if the counted amount is different from the expected amount.

Delivery and Driver Tracking


Restaurants that deliver will use the delivery tracking screen to assign orders to drivers.  Employees can see the status of each delivery order including what is waiting to be delivered, which orders dispatched and what the promised time of delivery is.

Drivers check-in and close out the orders when they return from their delivery.

Caller ID

Also useful for delivery restaurants, the caller ID interface alerts order takers to who is calling, whether or not they have ordered before and if so what their past order was.

For repeat customers, the POS automatically starts a new ticket populated with their name, address and optionally a repeat of their last order.

Use of the caller ID interface requires the purchase of a separate caller ID hardware device that is available from Gopal Systems.

Happy Hour and Special Pricing

Happy hour and other special pricing can be pre-configured in the menu creation screen.  There are several different pricing options including VIP and employee pricing, bulk pricing (1 beer for $ 4, 2 for $ 6), and happy hour discounts.

Special pricing is a secure function that can only be accessed by designated employees.  Price changes can be made for the entire restaurant from any restaurant POS terminal so the manager doesn’t have to leave the floor.

Selling Retail SKU Items

If your restaurant sells t-shirts, mugs or other retail products, they can be rung up from any POS terminal by using a button for the item on the menu or scanning the bar code on the item. 

Items are configured within Restaurant Pro Express in the same interface that menu items are created – the main difference in process is the UPC number would be assigned as the item number.

Reporting

Nearly any action performed at the restaurant POS terminals can be recorded and reported on within the Reporting screen.

Restaurant Pro Express includes 75 reports, most of which can be run between a date range with several pieces of selectable criteria.  Reports can be viewed on the screen, printed, and on most occasions exported to Microsoft Excel.

Ingredient Tracking

Your dining establishment can reduce food costs by as much as a few percent using the ingredients tracking features within Restaurant Pro Express.  Reports can be generated to show the total or average daily ingredient usage, which provides kitchen staff with a more accurate estimate of what to purchase. This information, combined with tools to spot ingredient theft or excessive waste, is another tool to help restaurateurs boost their profit margins.


ID Verification for Bars and Nightclubs

Underage drinking can result in substantial fines for businesses selling beer and liquor.  Bars and night clubs using ID scanning at the point of sale system can substantially reduce their risk.  A scan of the 2-D bar code on the back of most licenses will quickly verify the birth date attached to the license, and will clearly notify the bartender if the patron is underage or of proper age to drink. 

The POS can be configured to prompt for an ID scan once per check, or can be set to nightclub mode, where IDs can be continuously scanned on a terminal located by the entrance. 

ID scanners are also a great way to quickly gather a marketing list – one simple scan will capture a customer’s name, mailing address and birth date and enter it into a customer profile.

General Features Fine Dining Quick Service & Delivery Features
  • Designed for Touch Screen Invoicing
  • Customizable Touch Screen
  • Separate Department and Item Selection
  • Modifier Items Prompting
  • Line Discount Option
  • Passwords on Voided or Discounted Sales
  • Exportable Report Information
  • Unlimited Department, Item and Modifier Content
  • User Definable Menus
  • Handles Unlimited Multiple Remote Printers
  • Kitchen Order Printing
  • Detailed Customer History
  • Detailed Sales History
  • Stores Old Invoices
  • Puts Invoices on Hold
  • Purchase Orders
  • Detailed Order History
  • Ability to Recall Reports from Any Given Day
  • Easy Printer Management
  • Vendor Tracking
  • Create Hotkeys
  • Inventory Control
  • Food Cost and Use Reporting
  • Tracks House Accounts
  • Multilevel Password Protection
  • Prints Reports to Screen, Printer
  • Detailed Profitability Reports
  • Online Credit Card Processing
  • Adds Multiple Modifiers
  • Microsoft Access Compatible
  • Table Layout for Quick Table selection
  • Table Diagram - Design where tables are located
  • Automatic Server and Table Number Prompting
  • Dining Room Table Management
  • Quick Table selection prompting
  • User Definable remote printing
  • Customer Tabs
  • Splitting checks
  • Multiple Credit Cards on One Receipt
  • Table and Server Swapping
  • Special Orders
  • On Screen Keyboard for Special Instructions
  • Bulletproof on the Network
  • User Definable Hotkeys
  • User Definable Touch Screen
  • Daily Specials (i.e. Happy Hour Specials)
  • Order Filling Screen for Kitchen Monitor
  • Station Specific Settings
  • Employee Card Swipe Support
  • Automatic Gratuity
  • Party Size Prompting
  • Customer Loyalty Features
  • Individual Order Tracking (tracks what each customer orders)
  • Order Status Prompting
  • Online Credit Card Processing in 2-5 seconds
  • Attractive Receipt Printing
  • Phone Order Processing
  • Invoice Notes for Delivery
  • Directions
  • Fast Customer Entry
  • Order Filling Station
  • To-Go Order Status settings
  • Store Unlimited Customers
  • Add Customers from any station
  • Easy Lookup by customer number or name
  • User Definable Hotkeys
  • Print Extra Order to printer
  • Customer Loyalty Features
  • Coupons on the receipts
  • Fixed Item Hotkeys
  • Customer Notes
  • Password Protection
  • Employee Swipe Cards
  • Works with Weight Scales
  • Programmable Keypad Ready
  • Prints To Stay, To Go or Delivery on remote printer
  • Easy Invoice on Hold
  • Support Multiple Stations
  • Customizable and colorful touch screen
  • Supports pictures in buttons


For further information call us on 040-65248220 or email us on sales@gopalsystems.com

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