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  Home --> Hardware --> Callerid --> Caller ID - Scout 4 & 8
Caller ID - Scout 4 & 8
[Caller ID - Scout 4 & 8]

Inbound and Outbound Caller ID Hardware


The Scout is a self-contained remote telephone monitoring hardware device that captures and stores inbound and outbound Caller ID along with all detailed call data. Caller ID time & date, name and number, outbound time & date and number dialed, along with all other call detail can be downloaded via its on-board modem from an off-site computer. This allows for tracking of all phone activity at satellite branches of your organization.


Avaliable in Serial Port and Ethernet Link models.
Uses

Caller ID Build your prospect database. Reverse append Caller ID addresses to phone numbers.
Caller ID Call back customers that hang up during busy times. The units logs all calls whether answered or not.
Caller ID Automatically bill clients by capturing account codes dialed and linking to billing software.
Caller ID Determine number of telephony personnel required. Units tracks number of rings before calls are answered and phone call duration.
Caller ID Track outbound telemarketing productivity. Calculate number of contacts, number of calls, and average time on phone.
Caller ID Track Interactive Voice Response (IVR) selections. Unit reports all dialed digits during phone call.
Caller ID Save on long distance charges by deterring employee personal calls and unauthorized long distance usage.

Hardware Features

Caller ID Inbound Data indicates Line Number, Caller ID Time & Date, Name & Number, Call Duration, Number of Rings Before Answer, Distinctive Ring Type, and any Dialed Digits during call.
Caller ID Outbound Data includes Line Number, Date & Time, Number Dialed, Extra Digits Dialed after answer, and Call Duration.
Caller ID First Ring Suppression prevents calls from being answered before Caller ID is delivered.
Caller ID Stores 4360 calls records in non-volatile memory.
Caller ID Five different ways to access modem
Caller ID Download via existing phone lines being monitored, so no additional line is needed
Caller ID Units can be configured through serial port or remote modem connection
Caller ID Self-contained so no computer needed on site
Caller ID All data captured on all lines, all the time. Individual microprocessors on each channel handle data on all lines simultaneously.
Caller ID Diagnostic LED's for power, data delivery, ring signal, Caller ID signal, on & off-hook, DTMF digits dialed, and call timing.
Caller ID Simple modular connections, wall mount transformer, small and lightweight.
img Product includes power supply, 6' RS232 serial cable, mounting bracket, serial port loopback connector, and manual

Programmer Features

Caller ID Data delivered to computer screen either when call is initiated, when call ends, or both
Caller ID Simple text output ( Data Format ) allows easy interfacing to custom applications and direct access through a communications terminal
Caller ID Calls records are sent as fixed, left justified, space delimited fields and terminated with carriage return & line feeds for simple string reads and field extractions.
Caller ID Comprehensive manual designed with the programmer in mind.
Caller ID Free technical and programming support for the life of the unit.
Caller ID Free Visual Basic application with source code available for Windows software applications.

Specifications and Dimensions:
  • Physical Dimensions: 2"H x 8.1"W x 6.25"D
  • Shipping Dimensions: 3.25" x 13" x 9.5"
  • Shipping Weight: 4lbs. (1.8 kg)
  • External Power Supply: Output 9VDC Unregulated
    • Standard Power Supply Input: 120V, 350mA
    • Optional Power Supply Input: 220V, 350mA
    • Current Draw: (Scout 4) < 320mA, (Scout 8) < 350mA
  • Phone Connections: Modular RJ11 (2 Wire) and RJ14 (4 Wire)
  • Computer Connection: Remote Modem and 9-9 Pin straight-wired RS232 serial cable
  • Ringer Equivalence (REN): 0.1B
  • UL, SA and FCC approved

Users Guide and Programming Manual in PDF format


Scout 4/8 Manual (requires Adobe Acrobat Reader)


Free Programming Tools


Whozz Calling ? "Listener" and Source Code


Data Format


All CallerID.com serial devices conform to the same format. The simple, fixed field, space delimited, text output data stream is shown in the Data Format description.



How it Works


Scout units can be used with any telephone system as long as the main phone lines coming into the building are analog. Incoming phone lines plug into the unit via modular input and output jacks (RJ11 and RJ14) so phone connections are a snap. The unit connects the same way even if a digital system, KSU, or PBX is present. If more convenient, units can even be connected in parallel with incoming phone lines. Remote data retrieval is accomplished by calling line 1, connecting with the on-board modem, and downloading data with simple text commands. A remote connection to the Scout modem can be accomplished 5 different ways, so access to data is always available.


Connection at Remote Location

How_it_works_Scout
Remote Retrieval of Branch Office Phone Data

scout


For further information call us on 040-65248220 or email us on sales@gopalsystems.com

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