The ID Voice is a 2-line,
external voice response device which is controlled by software on a
host computer. The unit allows an easy way to capture data from remote
users. Upon receiving a phone call, simple commands sent from the host
computer instruct the unit to play recorded voice prompts on the phone
line and collect touch tone (DTMF) input from users. Caller ID is
always captured so the phone number from which the user is calling can
be verified. All input and output from the ID Voice is ACSII text
enabling straightforward development for software programmers.
The ID Voice contains voice file storage for each channel.
Voice prompts can be directly recorded to the unit with a telephone or
voice files can be downloaded via RS232. During operation,
the controlling application simply needs to instruct the unit as to
which file to play. Two independent phone line channels allow playing voice files and capturing data from 2 callers simultaneously. It also allows for application flexibility. You can either program both channels for the same application or run two different applications, one on each channel.
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Operations
The ID Voice performs the following functions:
- Answer incoming phone calls
- Captures Caller ID
- Stores messages and voice
prompts
- Plays any voice file
instructed by the application
- Reports DTMF didgits
collected
- Allows validation of input
by application
- Disconnects the phone call
based upon program command
- Plays system error message
and hangs up call if host application is not operating
In response to the user input, your application would control what messages are played, what DTMF digits are expected, and how the unit will respond to incorrect input. Interfacing to the ID Voice from the host computer is accomplished via serial port or USB (using a converter cable).
Time and Attandance Application
One of the most popular uses of ID Voice is remote timekeeping of employees or contractors working from offsite locations. In this application, staff would call the office to both clock in and clock out. Employees can make these calls by using their cell phones, or in many cases, management will require them to call from the phone at the job site in order to verify their location with Caller ID. Time and attendance by employees and subcontractors working at remote locations can be tracked precisely using your application combined with the ID Voice unit.
A typical flow chart for
remote timekeeping
Some of the industries using remote timekeeping are:
- Home Healthcare
- Private Security Guard
- Janitorial
- HVAC
- Plumbing
- Home Repair
- Delivery
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Features
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External
Device - End user can
easily make all connections. No internal cards to install. |
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Platform
Independent - No device
drivers needed. Standard RS232 connection to host computer or
USB connection with converter cable. |
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Simple
Command Set - Allows for
straightforward application control. |
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Collected
Data send via ASCII Text -
Caller ID and DTMF collected is sent to the application using fixed
field, space delimited text for ease of software coding. |
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On-Board
Voice Storage - Each
channel contains 2 minutes of voice file storage. Record voice prompts
either directly using a telephone or download files via RS232. |
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EasyRecord
Software - Included is an
EasyRecord program (and source code) to record and download voice files
to the ID Voice unit. |
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Two
Independent Channels -
Each channel of the unit has its own processor, Caller ID chip, and
voice storage. This allows two calls to be processed simultaneously. |
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Preset
Data Collection - The
application instructs the hardware how many digits are to be collected
from the user at each stage of processing the call. Data sent to host
only after the preset condition is met. |
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Built-in
Error Handling - The unit
will timeout and hang up the phone call for error conditions such as
wrong amount of digits are collected, no input is entered by the
caller, or the host application is not running. |
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International
Caller ID Collection - ID
voice will operate with Caller ID validation in virtually any country
that sends Caller ID signaling. |
Programming Manual in PDF format
ID Voice Programming Manual (requires Adobe Acrobat Reader)
Specifications and Dimensions:
- Physical
Dimensions: 2"H x 8.1"W x
6.25"D
- Shipping
Dimensions: 3.25" x 13" x
9.5"
- Shipping
Weight: 4lbs. (1.8 kg)
- External
Power Supply: Output 9VDC
Unregulated
- Standard
Power Supply Input: 120V,
350mA
- Optional
Power Supply Input: 220V,
350mA
- Phone
Connections: Modular RJ11
(2 Wire)
- Computer
Connection (Serial): 6'
RS232 Cable
- Ringer
Equivalence (REN): 0.1B
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UL, SA and FCC approved
For further information call us on 040-65248220 or email us on sales@gopalsystems.com
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